a. Please check whether the router's Wi-Fi network is normal (you can use your cell phone to connect to Wi-Fi to test)
b.Please make sure the device is in network status. (Blue light blinks rapidly)
c. Please confirm the correctness of the Wi-Fi password.
d. The device, router, and phone are closer together. (It is recommended to keep within 1-2 meters)
e. Please make sure the router DHCP is enabled.
f. 5G Wi-Fi is not supported, you need to turn off the 5G band of the router.
g. Enterprise-class security protocol routers are not supported.
h. Wi-Fi is not supported from the modem (commonly known as the cat).
i. Being shadowed Wi-Fi signal is not supported.
j.Network bridging is not supported.
a. Press and hold the RESET button for more than 3 seconds to hear a successful reset or a fast flashing LED.
b. Go to Device Advanced Settings - Restore factory and delete, and add the device again.
a.If the router password is changed, the device cannot connect to the current router.
b.Please check whether the camera power is sufficient.
c. For other reasons or abnormalities, please reset the device and add it again.
a. Airflow and sunlight include a large amount of infrared light, which will trigger the infrared heat release sensor to start, you can reduce the detection sensitivity to solve the problem.
b. Quickly cross the surveillance area, there is a possibility that the situation is not recorded.
c. The camera is mounted against a tree, or a constantly moving object, which may cause a false movement.
The device supports up to 256GB of memory and the camera will automatically overwrite if the memory card is full.
Reset the camera and then re-add it to a new WIFI.
Video recording is not available when playing in real time, and alarm recording is only available when someone goes in the monitoring area when the APP exits.
If your router supports Wi-Fi in both 2.4GHz and 5GHz bands, but only one Wi-Fi name can be searched in your phone's Wi-Fi search page, please refer to the following steps:
1. Go to the "Wireless" page of the router (usually on the label at the back of the router)
2. Find the 2.4GHz settings page, change the Wi-Fi name to XX-2.4G, and save the settings
3. Find the 5GHz settings page, change the Wi-Fi name to XX-5G, and save the settings.
Note: If the SSID and password of Wi-Fi have changed, please reset the device to reconnect.
1、Share icon in the device list, then send the QR code to your friend and tell him the password of your device.
2、Friends add the device through "From Share" and make sure the password is correct.
1, open the device APP homepage, enter the permission settings, open all the permissions prompted by the APP, and the notifications are set to allow notifications.
2. Go to Advanced Settings-Alarm Message Push, make sure the push switch is on.